Head Office: 12122 - 68 STREET, 
	  EDMONTON, ALBERTA T5B 1R1
	  CANADA 
  

Our data collection and use policies with respect to the Site are set forth in this statement ("Policy"). By using this Site, you signify your acceptance of this Policy.

When reviewing this Policy you should understand that when we use the term "personally identifiable information" we mean any information that can be used to identify or contact a specific individual, such as a name, address, telephone number or e-mail address. When we refer to "aggregate information" we mean information that does not allow us to identify or contact a specific individual but describes a general category of information about visitors to the Site, such as demographics, purchase categories (e.g., home furnishings), or visitors using a particular browser to access the Site.

We constantly seek to maintain the integrity of, and make improvements to, the Site. As part of these efforts, we collect and analyze certain information about how visitors use the Site. When you visit our Site, we may collect various types of technical data, which we maintain in both aggregate and personally identifiable forms. This data includes (but is not limited to) domain and/or Web browser information. We may track which Web site you visited before arriving at the Site and the Web site you link to when you leave the Site. We may also keep a record of which pages of the Site you visit, and how long you spend on each page.

We also use "cookies" on the Site. Cookies are small pieces of information that our server places on a visitor's computer hard drive to enable that person to more easily communicate and interact with the Site and to provide us with important information on how visitors use the Site. For example, we will place a cookie on a visitor's computer when he/she visits the Site. The next time that person visits the Site using the same computer, our server will recognize the cookie and the visitor. We will also use cookies to collect information about a Member who visits the Site without signing-in (or who signs-out but continues visiting the Site).

Many Web browsers are automatically set to accept cookies. You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that rejecting cookies while visiting the Site may result in certain parts of the Site not operating correctly or as efficiently as if they were allowed. We take reasonable precautions to safeguard information transmitted between visitors and the Site and information stored on our servers. We use Secured Socket Layers encryption for the transmission of data to our servers during member sign in and order check out. Despite these efforts, however, we may be unable to prevent and shall not be responsible for unauthorized access to such information by third parties.

We reserve the right to change this Policy in order to address future developments of JEFL or the Site or changes in industry or legal trends. Depending on the nature of the change, we will either announce the change (1) on the home page of the Site, (2) provide such notice via e-mail to Members, customers, and others who provide us with their e-mail address, or (3) take such other action as we deem appropriate under the circumstances. By continuing to use the Site following an announcement of any change, you will be deemed to have agreed to such change. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, please do not continue using this Site.

This Site may contain links to other Web sites. If you link to another Web site, you will leave this Site and this Policy will not apply to your use of, and activities on, those other Web sites. We encourage you to read the legal notices posted on those other Web sites, including their privacy policies. We shall have no responsibility or liability for your visitation to, and the data collection and use practices of, those Web sites.

We will not intentionally share your personally identifiable information with unaffiliated entities (i) except as described in this Policy or as disclosed at the time your personally identifiable information is provided, or (ii) without your consent. We do, however, share aggregate information about Members and visitors to our Site with third parties and we share visitor and Member personally identifiable information with companies with whom we have a marketing or other business relationship.

We may disclose personally identifiable information and aggregate information in order to (1) comply with applicable laws, (2) respond to governmental inquiries, (3) comply with valid legal process, and (4) protect the rights or property of JEFL.

In the event there is a change in the corporate structure of JEFL such as, but not limited to, merger, consolidation, sale, liquidation, or transfer of substantial assets, JEFL may, in its sole discretion, transfer, sell or assign information collected on and through this Site, including without limitation, personally identifiable information and aggregate information concerning visitors, to one or more affiliated or unaffiliated third parties.

Certain activities and services available on the Site are provided by third parties. For example, if you choose to purchase a product from us, we may use an outside vendor to process and ship the order to you. In this instance, we would need to provide your shipping address to this entity. We may also utilize an outside e-mail service provider to send our e-mails, in which case we would need to provide your e-mail address to this vendor.

Use of the Site

While visiting the jennisfabrics.com site, you may not: post, upload, publish, reproduce, transmit, or otherwise distribute information or other material: (a) constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; (b) which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightholder; (c) otherwise use this site in a manner which is contrary to law, including the posting or transmitting of any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.

Color Disclaimer:

Although we do our best to make sure that the colors on our web site are accurate, actual colors will vary. Subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards.

Copyright

All materials published or otherwise accessible through this site including, but not limited to, news articles, text, photographs, images, illustrations, audio clips, video clips, software, and other materials (the "Content") are protected by copyright, and are owned or controlled by J.ENNIS FABRICS Ltd. and any others which may own copyright or the party credited as the provider of the Content. All visitors shall abide by all additional copyright notices, information, and restrictions contained in any content accessed through this site.

Trademarks

The trademarks, logos, and service marks, including but not limited to:
" JEF", " JEFL",JEF.USA " jennisfabrics.com", Vina-hide(r), Jenrino, All Weather, Showroom Solutions, Weathemaster, Weatherpro, Jensuede, JEFZIP, JEFBond, WEATHER, SUNTREE SHADE PRODUCTS, 5th AVENUE and other names, logos, and icons identifying the products and services (collectively the "trademarks") displayed on the site, are registered and unregistered trademarks of J.ENNIS Ltd. and others. Nothing contained on the site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the site without the written permission of J.ENNIS Ltd. or such third party that may own the trademarks displayed on the Site. Your misuse of the trademarks displayed on the site, or any other content on the site, except as provided in these Legal Terms of Use, is strictly prohibited. You are also advised that J.ENNIS FABRICS Ltd. will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

If you have any questions or comments about this Policy, please feel free to contact us at webmaster@jennisfabrics.com

J. Ennis Fabrics Ltd. maintains the highest standards possible in the textiles and supplies we present to our customers. The following are the standards we use for shipping to our customers. These standards are based on the "Woven Upholstery Fabric Standards and Guidelines (2nd Edition)" and the Chemical Fabrics and Film Association's paper on Standard Test Methods for Chemical Coated Fabrics and Films which are sources subscribed to by most North American manufacturers. These books specify test methods, practices and minimum voluntary acceptance guidelines for various types of upholstery fabrics and standards for vinyls and coated fabrics. In no case would we supply items as first quality that could not meet these guidelines. Clearouts or seconds are of a lower standard and are priced accordingly.

Factory flaws are marked with either a red or yellow plastic "swiftach" type of marker or a length of colored thread or string in the selvedge of the material. When marked with a red tag, the flaw is considered to be a "spot" or filling (course) direction flaw. It usually will be less than 1/8 yard and is marked with the red tag for identification and numbering of flaws per roll. When a yellow flag is used, this represents a warp or wale direction flaw, and there is a flag to mark both the start and end of the flaw. In most cases a flaw of this type would not be included in your shipment, but in case of a full roll order the exact yardage between flags is deducted from the gross yardage on the roll.

This refers to the acceptable number of flaws in a given cut. A maximum of one flaw per 5 yards is allowed. If the cut is equal to or under 5 yards, then the cut must be free of flaws.

A break in a roll is considered to be a flaw and the allowance given is usually 2/8 to 4/8 yard. All orders 10 yards or less must be filled with a single piece of fabric. If this is not possible then the customer must approve shipment ahead of time. If the length of the cut is greater than 10 yards, a break is acceptable provided there is a suitable allowance. No single piece will be less than 2 flaw free yards. If more than 2 pieces are required to fill an order, the customer must approve this prior to shipping, regardless of length. In all cases of breaks in rolls this information must be noted on the stop tag as well as the packing slip.

Any time two or more pieces are used to fill an order, the goods must match. Customers will be advised if shade and dye lots cannot be matched.

Roll lengths vary. Please confirm when placing orders for full rolls.

Clearouts or seconds may contain flaws and have been priced accordingly.

Payment terms are Net 30 days from date of invoice. Shipments in Canada are F.O.B. Victoria, Vancouver, Edmonton, Calgary, Regina, Saskatoon, Winnipeg, Toronto, Ottawa, Hull, Montreal and Quebec City.

Shipments in the U.S. are F.O.B. warehouse

A 1.5% service charge per month (18% per annum) will be charged on overdue accounts.

When placing an order please provide the following information: pattern name, color number, and shipping instructions.

If exact color match is required, please request a cutting of present stock, or send a cutting to be matched. If matching a previous order, please quote the order number. If this is unavailable, send a cutting of the fabric for matching. Please note that dye lots may vary.

Back ordered items will be shipped as soon as available unless otherwise advised by customer.

Reservations placed on fabric orders will be honored for 48 hours.

Customers must advise J.Ennis Fabrics Ltd. / USA Inc. within 90 days of a shipping date that goods are lost in shipping, and a claim is required. We cannot honor any freight claims past this point.

A deposit of twenty dollars ($20.00) per sample and a deposit of one hundred dollars ($100.00) per complete sample book will be collected at the time a customer completes a "Sample Loan Out Sheet". All samples are expected to be returned to our showroom within 2 weeks at which time your deposit will be returned to you. If samples are not returned within 4 weeks the deposit will be forfeited.

For a memo sample request form please phone toll free 1-888-833-4188.

J. Ennis Fabrics Ltd. / J. Ennis Fabrics USA Inc. fabrics will be repaired or replaced if they fail to give normal wear for two years from date of delivery.

This warranty expressly does not cover:

Claims will not be honored when covers have been removed for cleaning. This warranty does not apply to fabrics treated with non-fluorocarbon finishes. If the identical fabric is not available, J. Ennis Fabrics Ltd./ J. Ennis Fabrics USA Inc. will provide an equivalent fabric.

This information is offered for your general guidance only. It's accurate to the best of our knowledge and is not intended to relieve the user from its responsibility to investigate and understand other pertinent sources of information and to comply with all laws and procedures applicable to the safe handling and use of these materials.

The following warranties are provided by the manufacturers for the following products located in the supply catalogue. Please note that tools may not be returned after use unless the tool is found to have a factory defect.

Each cut of fabric is accompanied by a tag describing the item ordered and the yardage shipped. These tags also contain information regarding flaws, the date and time of the order, the packing slip number, etc. Please read these tags thoroughly. Whenever the Quantity Ordered and the Quantity Shipped differ, there will be a mark denoting whether the cause was a flaw, an allowance or a given fabric situation.

Indicates that there was a small amount of yardage left on the roll and was forwarded to the customer at no charge.

Indicates that there were imperfections within the yardage (as outlined in Quality Control Standards), therefore extra fabric has been allowed for them.

Indicates that you have been allowed extra fabric for a latent warp direction flaw.

Will also help to identify the goods. Be sure to check these before cutting the material. The cutting of a fabric indicates acceptance. Fabric may not be returned for credit once it has been cut or marked. As well, any supply item sold in pre-packaged lots will not be accepted in less than complete lots.

In order to process your credits more efficiently, we are instituting the following policy. To process the credit more quickly, customers are now required to request a Return Authorization Number (RA) for all returns to our office. This will enable credits status inquiries to be handled more efficiently by our Call Centre Agents, and will help us identify lost or mislabeled returns. Should an RA number not be received it will cause the process of the credit to be delayed, or even refused. A 15% restocking charge (plus freight it applicable) will be charged on all returned goods.

1. Returns will not be accepted on goods older than 90 days from date of purchase.
2. Returns will not be accepted after fabric has been cut.
3. No returns accepted on fabric cuts under 5 yds.
4. Returns goods must be packaged properly. If further damage occurs from inadequate packaging further charges would apply.
5. Adhesives are not accepted after 30 days because of shelf life.
6. Mfg warranties apply to the repair of all tools

The exception to the above occurs when it is determined the reason for the return is an error on the part of J. Ennis Fabrics. In this case no restocking or freight charges would apply.

If you have any questions on the above policy please contact your sales representative.

Warranty periods vary by manufacturer and product. If you have a question or concern regarding the warranty on a purchase or an existing product in use, please contact your sales representative or our call centre. All warranty claims are handled on an individual basis. To initiate a claim, contact your sales representative to get a claims form filled out and submitted. Due to the wide range of manufacturers and suppliers there is no standard for claims.